Travel and Tourism

Tesco

Tesco PLC is a British multinational grocery and general merchandise retailer headquartered in Cheshunt, Hertfordshire, England, United Kingdom. It is the second-largest retailer in the world measured by profits. The operations of TESCO in India include sourcing and a service center. TESCO also has a franchise arrangement in India with the Tata Group.

Objective:
TESCO operates out of its business center located in Bangalore. With more than 6500 employees in Bangalore, they are well known for being the hub of innovation across TESCO. TESCO provides free transportation for their employees using cabs. Ensuring that 6500 people are provided with accurate pick-ups and drops and complete information in this regard brought about the need to establish a transport communication system to connect their fleet with their intended travellers at the right time. SMS seemed to be an innovative choice for TESCO.

Solutions:
This is where Our Push SMS service stepped in. TESCO uses Push SMS to connect their fleet with their employees. The transport department at TESCO uses the Push SMS web panel to send details referring to pick up locations, cab and driver details and timings to their employees via a simple SMS. The Push SMS service is also used to alert the cab drivers about their designated pickups and pickup points. Transport and Fleet, organized!

Response:
The employment of Push SMS services to inform employees and the transport department brought in a lot of order into their employee transportation system. Timely alerts and accurate information is now provided bang on time, negating confusion and promoting organized transportation. Over 7000 SMS pertaining to transport information are sent out to employees depending on transportation schedules on a daily basis. With an average delivery time ranging between 6 to 15 seconds and a 98% delivery record, transmission of transport information was never this prompt and efficient.